Owlet proudly stands behind its products because we want you to be completely happy with your purchase. For that reason, we provide the following satisfaction guarantee and limited warranty:
Every Owlet product purchased through our website comes with a 30-night peace of mind guarantee. if you aren't 100% satisfied with your product, you can return it within 30 calendar days of setting up a hardware product (for example, registering our sock or cam products). This satisfaction guarantee requires proof of purchase. Please note the customer must pay for return shipping of the item.
We warrant that if you use our products as they are intended, our products will be free from defects in materials and workmanship for a period of 1 year from the date of app set up for new products and 6 months for refurbished products. We do not warrant our products against general wear and tear or damage as a result of misuse, modifications or improper maintenance.
If you believe you have received a defective product, we will either repair or replace the defective product or its defective component part(s) in accordance with the terms of this limited warranty. We warranty the replacement for the remaining unexpired period of the original product’s warranty.
This limited warranty applies only to the original purchaser of the product and to products purchased directly from us or one of our authorized sellers, unless otherwise prohibited by law. Our products are legitimately sold only by us and our authorized sellers who are required to follow our policies, procedures, and quality control standards. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized websites. This limited warranty does not warrant that the operation of the product will be uninterrupted or error-free.
Please note: This limited warranty is the only warranty available for our products.
We limit the applicability of implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, to the duration of this limited warranty. To the extent permitted by law, we disclaim all other warranties of any kind. Some States and countries do not allow limitations on implied warranties, so the above limitation may not apply to you. Our sole liability for any defect shall be as set forth in this limited warranty and excludes any claims for incidental or consequential damages. Some States and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. No person or entity is authorized to make any other warranty on our behalf. This warranty gives you specific legal rights. You may also have other rights which vary from State to State and country to country.
For example, customers in some jurisdictions may have additional rights under applicable national legislation such as the Australian Consumer Law or national laws implementing EC Directive 99/44. This limited warranty does not affect any such rights.
If you experience any issues, please call us at 1.844.334.3717.